If your clients aren’t happy with some damage that occurred, then you are going to want to know some strategies that you can use to minimize this while still retaining them. One of the top things that you can do is offer a discount on your SEO services or even a free month or 2 depending on the type and severity of the damage. Keep reading on to find out a few more strategies that you can use in a situation like this.
Strategies for Minimizing Damage and Retaining Clients
If an unavoidable mistake has occurred with one of your clients, then you need to know how to keep them as your clients for affordable seo services. There are a few strategies that you need to ensure that you are putting into use when it comes to these situations, such as:
Make sure that you are listening to what the client has to say because more often than not they just want to be heard. The more you listen to them about what they are saying and you need to be able to understand what happened and why they are mad. Don’t go to them with a solution in-hand right away, but instead listen to what they are saying first and then offer them your solution.
Work hard –
Also, you are going to want to ensure that you are doing everything that you possibly can to keep them happy, which means bending backward a bit if required. Check and see if there is anything that you can do that would help their project or business to operate smoother and then try to implement that.
Respond to negative complaints –
If the customer goes online and posts a negative response right away rather than coming to you with their problems, then you need to respond immediately. The sooner you are responding, then the less chances a potential customer can see this review without your response. Make sure that you are apologizing to them and seeing what you can do to make their experience better.
Another thing that you need to consider is offering them a discount and that might mean lowering your prices for a month. Make sure that you are figuring out just how severe the damage really was before you start to offer them a discount since it might seem insignificant. This is something that you can offer any client, if required, so make sure to consider it.
Implement improvement –
If the client thinks that there are areas where your business can improve, then this might be the time to implement those ideas. This would show the clients and your potential customers that you are proactive and working hard to keep your customers satisfied and that you listen to what they have to say.
These are just a few of the top strategies that you are going to want to make sure that you are using or putting into play depending on the level of damage that your clients have sustained. The more your customers see that you are listening to them, then the more loyal and likely they are to buy from you again.
When it comes to your affordable seo services one of the top things you need to be doing is listening to your customers when they are telling you what the issue is. Don’t just go in with the mind-frame that you are going to want to fix everything right away, but you should be ready to listen to what they have to say. Also, consider giving them a discount, if possible, or even implementing some of the ideas that they gave you regarding improvements.
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