Customer Service Archives - The Crowdfire blog

How to Use Customer Reviews to Fortify Your Brand Reputation

If you run a business that absolutely requires a favourable online presence (which, in post-pandemic times, is perhaps more important

The customer experience, or CX, includes every aspect of the organization that the consumer comes across. From the brand’s ads,

If you have a smartphone and you use more than 30 mobile apps a month (for one purpose or the

Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.

If your business is active on social media channels like Twitter (and it should be!), you can’t expect things to

Now, more than ever, marketing is being driven by the needs of the consumer. Every year, as new technologies become

If your clients aren’t happy with some damage that occurred, then you are going to want to know some strategies

If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and

Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much