Customer Service Archives - The Crowdfire blog

5 ways to improve social media customer service

The way businesses interact with customers has changed dramatically in recent years, thanks to the rise of social media. Platforms

Personalized customer service is a technique that emphasizes the treatment of customers as individuals. In an impersonal and technologically minded

Customer relationships are at the heart of every business, and in the digital age, these relationships are increasingly being forged

Ever since Social Media became the preferred method for customers to get their issues resolved, there has been a significant

Have you ever walked into a store you just couldn’t get enough of? A store that you swore was built

You may always be on the lookout for social media posts that go viral and brands that are creating a

What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods

Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this

Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their

Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter