Customer Service Archives - The Crowdfire blog

6 Challenges of Remote Customer Service + Solution Ideas

Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much

Whenever I make a purchase, I always look at the reviews. I take into account what others think about the

2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand

The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments

Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and

It’s the era delivering exceptional customer service. Data by Gartner adds credibility to our claims: “More than two-thirds of companies

Customer experience is a term you hear often online, but one which still puzzles many small business owners. What is

If you are working in a customer service setting, you must have heard about proactive customer service. It is the