Customer Service Archives - The Crowdfire blog

5 Brands Who Gave Amazing Responses to Negative Tweets (and What You Can Learn from Them)

If your business is active on social media channels like Twitter (and it should be!), you can’t expect things to

Now, more than ever, marketing is being driven by the needs of the consumer. Every year, as new technologies become

If your clients aren’t happy with some damage that occurred, then you are going to want to know some strategies

If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and

Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much

Whenever I make a purchase, I always look at the reviews. I take into account what others think about the

2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand

The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments

Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and