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Category: Customer Service

August 9, 2023 Customer Service

Mastering customer service on social media: Best practices and tips

Imagine sitting in a bustling airport when you suddenly receive the news that your flight will depart six hours late.

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August 7, 2023 Customer Service

How online reviews affect your customer journey

The customer journey, which is the process users go through between realizing they need a product and making a purchase,

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June 12, 2023 Customer Service

5 ways to leverage customer testimonials in your emails

A few years back, most brands found no interest in using customer testimonials for lead generation or driving conversions, thinking

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April 18, 2023 Customer Service

Centering customer experience in your social media

In today’s competitive marketplace, providing an exceptional customer experience is more important than ever. Customers expect businesses to go above

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December 8, 2022 Customer Service

How to integrate customer feedback into your marketing strategy

Almost every business, if not all, receives feedback from its customers. In fact, 36% of consumers share their experience with

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November 17, 2022 Customer Service

5 best customer retention strategies for a small business

Ecommerce is a tough business to be in. As a result, many small businesses struggle to sustain themselves. To ensure

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October 19, 2022 Customer Service

How to use Instagram to provide customer service

Selling your products and services on Instagram and not offering customer service at the same time is the best way

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August 30, 2022 Customer Service

Social media customer service: Tips and tools to do it right

Over time, the use of social media sites has increased. More businesses are leveraging social media sites to grow their

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August 11, 2022 Customer Service

5 ways to improve social media customer service

The way businesses interact with customers has changed dramatically in recent years, thanks to the rise of social media. Platforms

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August 1, 2022 Customer Service

Personalized customer service: 6 tips to make customers love you

Personalized customer service is a technique that emphasizes the treatment of customers as individuals. In an impersonal and technologically minded

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