Customer Service Archives - The Crowdfire blog

Why digital brands should automate their customer support processes

Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this

Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their

Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter

The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer

Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is

Customer retention strategies are an important aspect of business expansion that most businesses focus on; retaining existing customers is far

Feedback from customers is critical to the success of your business. If you want your business to grow, you need

We’re all familiar with the adage, “it’s always easier to keep your current customers than it is to find new

Does your company suffer from department silos? If you didn’t know, a department silo is a department or a team

Building a business and keeping the growth steady is widely dependant on 3 major aspects. Your product, marketing your product,