Any business, small or large, knows the importance of having satisfied customers. They are the backbone of any successful company.
We are in the middle of the pandemic and everyone’s working from home – said every blog published in the
The Oxford dictionary needs to rewrite its definition of customer service. The term used to entail the advice and support
Sometimes, doubling your revenues isn’t as hard as you think. But you keep revamping the wrong business units, believing that
Mistakes made in the customer service department can adversely affect your business. The impact might not be too big on
Have you ever lost potential customers from your business? How did you feel? Losing potential customers from your business is
If you run a business that absolutely requires a favourable online presence (which, in post-pandemic times, is perhaps more important
The customer experience, or CX, includes every aspect of the organization that the consumer comes across. From the brand’s ads,
If you have a smartphone and you use more than 30 mobile apps a month (for one purpose or the
Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.