Why and How to Implement Proactive Customer Service
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
Category: Customer Service
How to Reinvent Your Digital Engagement Strategy for Better Customer Service
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Why Should Social Media Lead Your Customer Acquisition Strategy?
Social media is known for bringing friends and family together. But with the time and advancements in the platforms, now
How to Handle Negative Comments on Social Media Like a Pro
Social media is widely used all over the globe. It is a source of connection between people. It might not
4 Ways to Provide Excellent Customer Service on Instagram
In recent years, Instagram has become one of the fastest-growing social media platforms with the most engaged user base. Today,
What is OmniChannel and Does my Business Need it?
There are so many different marketing strategies currently that it can be hard to keep up. One of the growing
6 Types of Customer Testimonials to Use on Instagram (with Examples)
In recent years, Instagram has become one of the most powerful social media platforms for brands of all sizes and
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make