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Category: Customer Service

February 25, 2020 Customer Service

How to Handle Negative Comments on Social Media Like a Pro

Social media is widely used all over the globe. It is a source of connection between people. It might not

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February 20, 2020 Customer Service

4 Ways to Provide Excellent Customer Service on Instagram

In recent years, Instagram has become one of the fastest-growing social media platforms with the most engaged user base. Today,

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February 18, 2020 Customer Service

What is OmniChannel and Does my Business Need it?

There are so many different marketing strategies currently that it can be hard to keep up. One of the growing

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January 10, 2020 Customer Service

6 Types of Customer Testimonials to Use on Instagram (with Examples)

In recent years, Instagram has become one of the most powerful social media platforms for brands of all sizes and

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December 18, 2019 Customer Service

6 keys to improve customer service skills

Customer service is still the 6th most important and common job in the United States. In any organization, the customer

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November 6, 2019 Customer Service

Chatbot: The Next Phase of Marketing & Customer Service

Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make

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November 5, 2019 Customer Service

5 strategies to go social with your customer service

Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so

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October 1, 2019 Customer Service

Customer Success: How to Tell Customers What to Do

Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations

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September 5, 2019 Customer Service

3 Customer Service Lessons I Learned from Top Brands on Instagram

Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your

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August 29, 2019 Customer Service

What is better? Having 100 Customers or 10 Loyal Customers

When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,

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