Customer Service Archives - Page 3 of 9

12 helpful software for upgrading customer service

The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer

Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is

Customer retention strategies are an important aspect of business expansion that most businesses focus on; retaining existing customers is far

Feedback from customers is critical to the success of your business. If you want your business to grow, you need

We’re all familiar with the adage, “it’s always easier to keep your current customers than it is to find new

Does your company suffer from department silos? If you didn’t know, a department silo is a department or a team

Building a business and keeping the growth steady is widely dependant on 3 major aspects. Your product, marketing your product,

Thanks to the fast-paced digital world, consumers and their needs and preferences are constantly changing. Trying to keep up with

Customer happiness is crucial to every company’s success. As more customers use Facebook and Twitter to vent their frustrations or

Messaging is now one of the most effective ways for a business to interact with its customers. In fact, almost