How Crowdfire helps leverage social media for customer service
You may always be on the lookout for social media posts that go viral and brands that are creating a
Category: Customer Service
7 Essential Skills Every Community Marketing Manager Must Possess
What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods
Why digital brands should automate their customer support processes
Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this
How to keep your customer engaged via social media marketing
Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their
4 important reasons you should build a customer community
Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter
12 helpful software for upgrading customer service
The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer
5 ways to maximize customer satisfaction
Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is
7 strategies to retain your eCommerce customers
Customer retention strategies are an important aspect of business expansion that most businesses focus on; retaining existing customers is far
6 strategies to help you make the most of customer feedback
Feedback from customers is critical to the success of your business. If you want your business to grow, you need
7 examples of customer retention strategies that work
We’re all familiar with the adage, “it’s always easier to keep your current customers than it is to find new