7 Essential Skills Every Community Marketing Manager Must Possess
What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods
All about Social Media and Customer service
What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods
Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this
Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their
Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter
The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer
Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is
Customer retention strategies are an important aspect of business expansion that most businesses focus on; retaining existing customers is far
Feedback from customers is critical to the success of your business. If you want your business to grow, you need
We’re all familiar with the adage, “it’s always easier to keep your current customers than it is to find new
Does your company suffer from department silos? If you didn’t know, a department silo is a department or a team