5 Customer Service Trends to Watch Out in 2020
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
All about Social Media and Customer service
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments
Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and
It’s the era delivering exceptional customer service. Data by Gartner adds credibility to our claims: “More than two-thirds of companies
Customer experience is a term you hear often online, but one which still puzzles many small business owners. What is
With 3.2 billion active users on social media platforms, the digital world is expanding at an exponential rate. Social media
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Social media is known for bringing friends and family together. But with the time and advancements in the platforms, now