Customer Service Archives - Page 2 of 6

4 Brands That Get Social Media Customer Service Right

The Oxford dictionary needs to rewrite its definition of customer service. The term used to entail the advice and support

Sometimes, doubling your revenues isn’t as hard as you think. But you keep revamping the wrong business units, believing that

Mistakes made in the customer service department can adversely affect your business. The impact might not be too big on

Have you ever lost potential customers from your business? How did you feel? Losing potential customers from your business is

If you run a business that absolutely requires a favourable online presence (which, in post-pandemic times, is perhaps more important

The customer experience, or CX, includes every aspect of the organization that the consumer comes across. From the brand’s ads,

If you have a smartphone and you use more than 30 mobile apps a month (for one purpose or the

Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.

If your business is active on social media channels like Twitter (and it should be!), you can’t expect things to

Now, more than ever, marketing is being driven by the needs of the consumer. Every year, as new technologies become