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Category: Customer Service

Marketer exploring multiple platforms
May 24, 2022 Customer Service

7 Essential Skills Every Community Marketing Manager Must Possess

What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods

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May 6, 2022 Customer Service

Why digital brands should automate their customer support processes

Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this

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April 13, 2022 Customer Service

How to keep your customer engaged via social media marketing

Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their

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March 2, 2022 Customer Service

4 important reasons you should build a customer community

Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter

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March 1, 2022 Customer Service

12 helpful software for upgrading customer service

The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer

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February 21, 2022 Customer Service

5 ways to maximize customer satisfaction

Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is

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February 16, 2022 Customer Service

7 strategies to retain your eCommerce customers

Customer retention strategies are an important aspect of business expansion that most businesses focus on; retaining existing customers is far

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February 15, 2022 Customer Service

6 strategies to help you make the most of customer feedback

Feedback from customers is critical to the success of your business. If you want your business to grow, you need

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January 5, 2022 Customer Service

7 examples of customer retention strategies that work

We’re all familiar with the adage, “it’s always easier to keep your current customers than it is to find new

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December 21, 2021 Customer Service

10 hacks to align customer support and sales

Does your company suffer from department silos? If you didn’t know, a department silo is a department or a team

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