What is OmniChannel and Does my Business Need it?
There are so many different marketing strategies currently that it can be hard to keep up. One of the growing
Category: Customer Service
6 Types of Customer Testimonials to Use on Instagram (with Examples)
In recent years, Instagram has become one of the most powerful social media platforms for brands of all sizes and
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make
5 strategies to go social with your customer service
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer Success: How to Tell Customers What to Do
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
What is better? Having 100 Customers or 10 Loyal Customers
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
Top tools for reputation management in social media
Once you’re online, the world is allowed to have its own opinions of your company, but they’re not always positive
Why Social Media Is a Key Part of an Omnichannel Customer Experience
The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable