Customer Service Archives - Page 2 of 8

How to build customer relationships on social media

Customer relationships are at the heart of every business, and in the digital age, these relationships are increasingly being forged

Ever since Social Media became the preferred method for customers to get their issues resolved, there has been a significant

Have you ever walked into a store you just couldn’t get enough of? A store that you swore was built

You may always be on the lookout for social media posts that go viral and brands that are creating a

What life looked like before Community Marketing Manager was thing. Picture this It is the early 90s; traditional marketing methods

Did you know that US Businesses are losing $1.6 trillion annually by offering poor customer support? First of all, this

Social media has become an essential part of marketing in today’s digital age. It allows businesses to connect with their

Now more than ever, service trumps product when it comes to the returning business factor for customers. It doesn’t matter

The customer support department is the gatekeeper of any brand. Support reps fight until the end to fix the customer

Customer satisfaction or CSAT is one of the key parameters that are tracked to understand the company’s performance. It is