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Category: Customer Service

July 21, 2020 Customer Service

5 Customer Service Trends to Watch Out in 2020

2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand

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July 15, 2020 Customer Service

How to Maintain Customer Relationships During a Pandemic

The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments

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July 7, 2020 Customer Service

Customer Experience in 2020 and Beyond 7 Trends worth Adopting

Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and

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June 24, 2020 Customer Service

7 Benefits of Artificial Intelligence in Customer Service

It’s the era delivering exceptional customer service. Data by Gartner adds credibility to our claims: “More than two-thirds of companies

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June 16, 2020 Customer Service

Mastering Customer Experience As a Small Business

Customer experience is a term you hear often online, but one which still puzzles many small business owners. What is

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April 28, 2020 Customer Service

Why having a social media customer service plan is important

With 3.2 billion active users on social media platforms, the digital world is expanding at an exponential rate. Social media

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April 23, 2020 Customer Service

Why and How to Implement Proactive Customer Service

If you are working in a customer service setting, you must have heard about proactive customer service. It is the

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April 15, 2020 Customer Service

How to Reinvent Your Digital Engagement Strategy for Better Customer Service

It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing

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March 12, 2020 Customer Service

Customer Experience How does Cross-cultural Management Make a Difference

How often does the customer experience management of a company actually match the expectations of the customer?  According to research

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March 3, 2020 Customer Service

Why Should Social Media Lead Your Customer Acquisition Strategy?

Social media is known for bringing friends and family together. But with the time and advancements in the platforms, now

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