Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Tag: customer service
How to Handle Negative Comments on Social Media Like a Pro
Social media is widely used all over the globe. It is a source of connection between people. It might not
How Unifying Customer Data Can Improve Personalized User Experience
Over the years, customers have become even savvier and better informed than before, which makes them get tired of all
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make
5 strategies to go social with your customer service
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer Success: How to Tell Customers What to Do
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
What is better? Having 100 Customers or 10 Loyal Customers
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
Why Social Media Is a Key Part of an Omnichannel Customer Experience
The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable