5 Customer Service Trends to Watch Out in 2020
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
Tag: customer service
Why and How to Implement Proactive Customer Service
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
How to Reinvent Your Digital Engagement Strategy for Better Customer Service
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
How to Handle Negative Comments on Social Media Like a Pro
Social media is widely used all over the globe. It is a source of connection between people. It might not
How Unifying Customer Data Can Improve Personalized User Experience
Over the years, customers have become even savvier and better informed than before, which makes them get tired of all
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make
5 strategies to go social with your customer service
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer Success: How to Tell Customers What to Do
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations