Tips to Provide Great Customer Service During a Pandemic
Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.
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Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.
If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and
Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Social media is widely used all over the globe. It is a source of connection between people. It might not
Over the years, customers have become even savvier and better informed than before, which makes them get tired of all
Customer service is still the 6th most important and common job in the United States. In any organization, the customer