Top-6 Trends That Will Redefine Customer Experience in 2021
If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and
Tag: customer service
6 Challenges of Remote Customer Service + Solution Ideas
Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much
5 Customer Service Trends to Watch Out in 2020
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
Why and How to Implement Proactive Customer Service
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
How to Reinvent Your Digital Engagement Strategy for Better Customer Service
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
How to Handle Negative Comments on Social Media Like a Pro
Social media is widely used all over the globe. It is a source of connection between people. It might not
How Unifying Customer Data Can Improve Personalized User Experience
Over the years, customers have become even savvier and better informed than before, which makes them get tired of all
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make