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Tag: customer service

December 17, 2020 Customer Service

Tips to Provide Great Customer Service During a Pandemic

Great customer service practices don’t just point people to the information they need; they also exhibit empathy amid an unprecedented crisis.

November 7, 2020 Customer Service

Top-6 Trends That Will Redefine Customer Experience in 2021

If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and

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September 23, 2020 Customer Service

6 Challenges of Remote Customer Service + Solution Ideas

Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much

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July 21, 2020 Customer Service

5 Customer Service Trends to Watch Out in 2020

2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand

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April 23, 2020 Customer Service

Why and How to Implement Proactive Customer Service

If you are working in a customer service setting, you must have heard about proactive customer service. It is the

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April 15, 2020 Customer Service

How to Reinvent Your Digital Engagement Strategy for Better Customer Service

It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing

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March 12, 2020 Customer Service

Customer Experience How does Cross-cultural Management Make a Difference

How often does the customer experience management of a company actually match the expectations of the customer?  According to research

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February 25, 2020 Customer Service

How to Handle Negative Comments on Social Media Like a Pro

Social media is widely used all over the globe. It is a source of connection between people. It might not

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February 5, 2020 Marketing

How Unifying Customer Data Can Improve Personalized User Experience

Over the years, customers have become even savvier and better informed than before, which makes them get tired of all

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December 18, 2019 Customer Service

6 keys to improve customer service skills

Customer service is still the 6th most important and common job in the United States. In any organization, the customer

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