5 Customer Service Trends to Watch Out in 2020
2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand
Category: Customer Service
How to Maintain Customer Relationships During a Pandemic
The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments
Customer Experience in 2020 and Beyond 7 Trends worth Adopting
Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and
7 Benefits of Artificial Intelligence in Customer Service
It’s the era delivering exceptional customer service. Data by Gartner adds credibility to our claims: “More than two-thirds of companies
Mastering Customer Experience As a Small Business
Customer experience is a term you hear often online, but one which still puzzles many small business owners. What is
Why having a social media customer service plan is important
With 3.2 billion active users on social media platforms, the digital world is expanding at an exponential rate. Social media
Why and How to Implement Proactive Customer Service
If you are working in a customer service setting, you must have heard about proactive customer service. It is the
How to Reinvent Your Digital Engagement Strategy for Better Customer Service
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Why Should Social Media Lead Your Customer Acquisition Strategy?
Social media is known for bringing friends and family together. But with the time and advancements in the platforms, now