Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
Once you’re online, the world is allowed to have its own opinions of your company, but they’re not always positive
The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable
Today, the markets around the world are highly competitive, and price and quality can no longer serve as key differentiators
In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.
Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!