Chatbot: The Next Phase of Marketing & Customer Service
Chatbots are the most up to date web-based business pattern. Everybody is discussing them, and each business needs to make
Category: Customer Service
5 strategies to go social with your customer service
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer Success: How to Tell Customers What to Do
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
What is better? Having 100 Customers or 10 Loyal Customers
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
Top tools for reputation management in social media
Once you’re online, the world is allowed to have its own opinions of your company, but they’re not always positive
Why Social Media Is a Key Part of an Omnichannel Customer Experience
The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable
7 Ways to Offer a Great Digital Customer Experience
Today, the markets around the world are highly competitive, and price and quality can no longer serve as key differentiators
3 Ways To Deal With Negativity In Customer Service
In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.
12 Tips To Provide Stellar Customer Service On Twitter
Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!