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Category: Customer Service

October 1, 2020 Customer Service

How CRM Data can be Used to Improve your Social Media Strategy

Did you know that more than 90% of all the data worldwide has been generated within the last few years? 

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September 23, 2020 Customer Service

6 Challenges of Remote Customer Service + Solution Ideas

Ever since the 1970s, telecommuting is one of the most preferred modes of work. Although it did not gain much

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August 25, 2020 Customer Service

Dealing With Reviews For Your Small Business

Whenever I make a purchase, I always look at the reviews. I take into account what others think about the

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July 21, 2020 Customer Service

5 Customer Service Trends to Watch Out in 2020

2019 was a big year for technology adoption in various verticals, including customer service and experience. Companies saw more demand

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July 15, 2020 Customer Service

How to Maintain Customer Relationships During a Pandemic

The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments

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July 7, 2020 Customer Service

Customer Experience in 2020 and Beyond 7 Trends worth Adopting

Customer experience is the essence of every business strategy. A business can have a stellar branding, powerful business plan, and

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June 24, 2020 Customer Service

7 Benefits of Artificial Intelligence in Customer Service

It’s the era delivering exceptional customer service. Data by Gartner adds credibility to our claims: “More than two-thirds of companies

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June 16, 2020 Customer Service

Mastering Customer Experience As a Small Business

Customer experience is a term you hear often online, but one which still puzzles many small business owners. What is

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April 28, 2020 Customer Service

Why having a social media customer service plan is important

With 3.2 billion active users on social media platforms, the digital world is expanding at an exponential rate. Social media

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April 23, 2020 Customer Service

Why and How to Implement Proactive Customer Service

If you are working in a customer service setting, you must have heard about proactive customer service. It is the

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