Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Tag: customer experience
6 keys to improve customer service skills
Customer service is still the 6th most important and common job in the United States. In any organization, the customer
5 strategies to go social with your customer service
Social media is growing bigger, faster and more powerful by the second. Businesses are aware of this fact but so
Customer Success: How to Tell Customers What to Do
Customer service is a tricky business. With so many conflicting personalities and challenges, it can be challenging to manage expectations
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
7 Ways to Offer a Great Digital Customer Experience
Today, the markets around the world are highly competitive, and price and quality can no longer serve as key differentiators