Top-6 Trends That Will Redefine Customer Experience in 2021
If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and
Tag: customer support
How to better track and respond to customers across different social platforms
When asking a brand a question on social media we usually expect them to respond within 24 hours. Unfortunately, customers
How to Maintain Customer Relationships During a Pandemic
The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments
Customer Experience How does Cross-cultural Management Make a Difference
How often does the customer experience management of a company actually match the expectations of the customer? According to research
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
What is better? Having 100 Customers or 10 Loyal Customers
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
3 Ways To Deal With Negativity In Customer Service
In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.
12 Tips To Provide Stellar Customer Service On Twitter
Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!
6 Ways To Thank Your Customers On Social Media
Use these creative ways to show how thankful you’re for their business.