If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and
When asking a brand a question on social media we usually expect them to respond within 24 hours. Unfortunately, customers
The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments
How often does the customer experience management of a company actually match the expectations of the customer? According to research
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.
Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!
Use these creative ways to show how thankful you’re for their business.