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Tag: customer support

November 7, 2020 Customer Service

Top-6 Trends That Will Redefine Customer Experience in 2021

If there’s one business learning to take away from Covid-19, it is this: Customer experience is the heart, soul, and

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November 5, 2020 Marketing

How to better track and respond to customers across different social platforms

When asking a brand a question on social media we usually expect them to respond within 24 hours.  Unfortunately, customers

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July 15, 2020 Customer Service

How to Maintain Customer Relationships During a Pandemic

The world continues to battle the effects of the COVID-19 pandemic. Given that a vaccine is still unavailable commercially, governments

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March 12, 2020 Customer Service

Customer Experience How does Cross-cultural Management Make a Difference

How often does the customer experience management of a company actually match the expectations of the customer?  According to research

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September 5, 2019 Customer Service

3 Customer Service Lessons I Learned from Top Brands on Instagram

Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your

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August 29, 2019 Customer Service

What is better? Having 100 Customers or 10 Loyal Customers

When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,

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12 Tips to provide stellar customer service on Twitter (2)
January 25, 2019 Customer Service

3 Ways To Deal With Negativity In Customer Service

In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.

January 21, 2019 Customer Service

12 Tips To Provide Stellar Customer Service On Twitter

Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!

6 ways to thank your customers on Social Media
January 16, 2019 Customer Service

6 Ways To Thank Your Customers On Social Media

Use these creative ways to show how thankful you’re for their business.

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