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Tag: customer service on social media

April 15, 2020 Customer Service

How to Reinvent Your Digital Engagement Strategy for Better Customer Service

It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing

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February 5, 2020 Marketing

How Unifying Customer Data Can Improve Personalized User Experience

Over the years, customers have become even savvier and better informed than before, which makes them get tired of all

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September 5, 2019 Customer Service

3 Customer Service Lessons I Learned from Top Brands on Instagram

Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your

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August 29, 2019 Customer Service

What is better? Having 100 Customers or 10 Loyal Customers

When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,

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July 4, 2019 Customer Service

Why Social Media Is a Key Part of an Omnichannel Customer Experience

The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable

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July 1, 2019 Customer Service

7 Ways to Offer a Great Digital Customer Experience

Today, the markets around the world are highly competitive, and price and quality can no longer serve as key differentiators

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March 14, 2019 Product update

It’s a Giphy party on Crowdfire!

Now schedule and reply with GIFs!

12 Tips to provide stellar customer service on Twitter (2)
January 25, 2019 Customer Service

3 Ways To Deal With Negativity In Customer Service

In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.

January 21, 2019 Customer Service

12 Tips To Provide Stellar Customer Service On Twitter

Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!

6 ways to thank your customers on Social Media
January 16, 2019 Customer Service

6 Ways To Thank Your Customers On Social Media

Use these creative ways to show how thankful you’re for their business.

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