How to Reinvent Your Digital Engagement Strategy for Better Customer Service
It’s no secret we live in an increasingly digital, ever-connected world. (This is especially true at the time of writing
Tag: customer service on social media
How Unifying Customer Data Can Improve Personalized User Experience
Over the years, customers have become even savvier and better informed than before, which makes them get tired of all
3 Customer Service Lessons I Learned from Top Brands on Instagram
Long gone are the days when Instagram was a simple social media app for sharing photos and videos with your
What is better? Having 100 Customers or 10 Loyal Customers
When was the last time you saw a customer making the efforts to find an alternative for your brand? Well,
Why Social Media Is a Key Part of an Omnichannel Customer Experience
The principle of omnichannel approach is not only firmly entrenched in modern business vocabulary, but also has become an indispensable
7 Ways to Offer a Great Digital Customer Experience
Today, the markets around the world are highly competitive, and price and quality can no longer serve as key differentiators
It’s a Giphy party on Crowdfire!
Now schedule and reply with GIFs!
3 Ways To Deal With Negativity In Customer Service
In the Customer service industry, it’s easy to feel the negativity and take it personally. Here are some nifty tips to help you deal with this negativity.
12 Tips To Provide Stellar Customer Service On Twitter
Great customer service is all about helping your customers in a smooth, timely and personalised fashion. Be the human who makes everyone’s day by being positive, fun, helpful and creative!
6 Ways To Thank Your Customers On Social Media
Use these creative ways to show how thankful you’re for their business.